Q. What Do I Need To Do Every Week To Have Service?

A. Once you order service from us and your cart(s) are delivered, there are a few easy guidelines to remember:

• If you live close to a regular street, please wheel the cart out to the curb. The cart must have at least three feet on both sides. Please do not place it where it could be obstructed by a vehicle.
• If you live on a private lane, there are two options. If our service truck has a large enough area to service your cart and turn around, we will drive up to get it. If not, the cart will need to be wheeled down to the nearest street or road. Please discuss this with a representative when subscribing to our services.

Please DO:

• Have the handles and wheels of the cart facing your home, not the street itself.
• Have the cart set out the night prior or at least by 7am the morning of your regularly scheduled service day.
• Notify us if your cart becomes damaged or is missing at any time. We do our utmost to pay attention to the condition of your cart.
• Refer any of your neighbors or friends Western for service. We work hard to build strong relationships with our customers. We offer a $10.00 credit to your bill for each person that starts service from your referral.

Please DO NOT:

• Overload your cart. If you occasionally generate more trash than usual, place sealed bags next to the cart. If you are consistently running out of room in your cart, call us to have an additional cart delivered. Have more carts than you need? Let us know and we would be happy to retrieve one for you.
• Misplace, loan to anyone, or remove a cart from your specific service address. The carts are assigned by serial number to your address. If you are moving and wish to continue service at another location, call 208-734-6969 and we will make any needed changes to your account.

Q. What Can’t I Put In My Trash?

A. For the environment and our employee's health, we will not accept automotive batteries, tires, metal auto parts, motor oil, antifreeze, televisions, appliances, sealed drums, fluorescent tubes, wire fencing, liquid paint, pesticides, solvents or other potentially harmful items in your regular trash. For your convenience, Western would be happy to provide a "Special or Large Items" pickup for those circumstances. Call 208-734-6969.

Q. I Have Large Items To Dispose Of. Will You Take Them?

A. Although Western will not pick up items like mattresses, furniture, car bodies, refrigerators, or freezers with your weekly service, we do still want to help. Simply call 208-734-6969 and let us work with you to arrange pickup of your materials. Southern Idaho Solid Waste is a government organization that operates and manages all of the transfer stations and landfills in this region. Their refuse and waste acceptance policies do differ depending on the items you are attempting to dispose of. Additional charges may apply.

Q. Do You Offer Curbside Recycling?

A. Western does not currently provide a curbside recycling program. We do encourage you to bring your pre-sorted recyclables into our operations facility at 1560 Eldridge Avenue, In Twin Falls. We provide drop boxes for your tin, aluminum, plastic bottles, newspapers and glass.

Q. What Is Considered Hazardous Waste?

A. Hazardous wastes contaminate our local landfills and our environment if they are placed in with your regular trash. Items considered hazardous may have labels that use words like "danger," "warning," "caution," "caustic," "acid," "flammable," or "poison." Using common sense is usually the best preventative measure. Please see “What Can’t I Put In My Trash” for a general list. If you are still uncertain, please call Western at 208-734-6969 for assistance.

Q. What Is Considered Hazardous Waste?

A. Hazardous wastes contaminate our local landfills and our environment when mixed with your regular trash. Items considered hazardous may have labels that use words like "danger," "warning," "caution," "caustic," "acid," "flammable," or "poison." Using common sense is usually the best preventative measure. If you are still uncertain, please call Western at 208-734-6969 for assistance. Taking a responsible approach to our environment is one of our top priorities.

Q. Do You Offer Curbside Recycling?

A. Western does not currently provide a curbside recycling program. We do encourage you to bring your pre-sorted recyclables into our operations facility at 1560 Eldridge Avenue, In Twin Falls. We provide drop boxes for your tin, aluminum, plastic bottles, newspapers and glass.