Q. What Do I Need To Do Every Week To Have Service?
A. Once you order service from us and your cart(s) are delivered, there are a few easy guidelines to remember:

• If you live close to a regular street, please wheel the cart out to the curb. The cart must have at least three feet on both sides. Please do not place it where it could be obstructed by a vehicle, mail box, or anything else that collection equipment could damage. Western cannot be held responsible for damaging personal property that was located too close to your container.
• If you live on a private lane, the cart will need to be wheeled down to the nearest street or road. Please discuss this with a representative when subscribing to our services.

Please DO:

• Refer any of your neighbors or friends Western for service. We work hard to build strong relationships with our customers. We offer a credit to your account for each person that starts service from your referral. Please call 208-734-6969 for details on this offer.
• Have the handles and wheels of the cart facing your home, not the street itself.
• Have the cart set out the night prior or at least by 7am the morning of your regularly scheduled service day.
• Notify us if your cart becomes damaged or is missing at any time. Carts damaged over the course of regular collection services (normal wear-and-tear) will be exchanged at no charge. If the cart is damaged due to customer negligence, you will be charged accordingly.

Please DO NOT:

• Overload your cart. If you are consistently running out of space in your cart, call us to have an additional cart delivered. Have more carts than you need? Let us know and we would be happy to retrieve one for you. Waste placed next to the cart won’t be collected.
• Misplace, loan to anyone, or remove a cart from your specific service address. The carts are assigned by serial number to your address. If you are moving and wish to continue service at another location, call 208-734-6969 and we will make any needed changes to your account.
• Empty any ashes or coals from any type of fire (back yard, stove, fireplace, etc.) into your containers. Although ashes may “feel cold to the touch” or appear to pose no danger, if the conditions are right, they can remain volatile for many weeks. Putting ashes in your trash can easily melt your container. Beyond melting your container, these ashes can also ignite the load the collection truck is carrying. The dangers extend much further than you might think!

Q. What Can’t I Put In My Trash?
A. For the environment and our employees’ health, we will not accept the following items with your weekly trash (this list is not all-inclusive):

• Ashes or coals (even if you don’t think they contain burning embers)
• automotive batteries
• tires
• metal auto parts
• motor oil
• antifreeze
• televisions
• appliances
• sealed drums
• fluorescent tubes
• wire fencing
• liquid paint
• pesticides
• solvents

…or any other potentially harmful or hazardous items in your regular trash.
For your convenience, Western would be happy to discuss "Special or Large Item Collection" for an unusual item. Call 208-734-6969. Additional charges may apply.
 
Q. I Have Large Items To Dispose Of. Will You Take Them?
A. Although Western will not pick up items like mattresses, furniture, car bodies, refrigerators, or freezers with your weekly service, we do still want to help. Simply call 208-734-6969 and let us work with you to arrange pickup of your materials. Southern Idaho Solid Waste operates all of the transfer stations and landfills in this region. Their refuse and waste acceptance policies do differ depending on the items you are attempting to dispose of. Additional charges may apply.
 
Q. Do You Offer Curbside Recycling for Subscription Customers?
A. Western does not currently provide a curbside recycling program for non-municipal customers using residential services. Customers living within city limits are encouraged to call their city clerk for specific information about services available in your town. We do encourage you to bring your pre-sorted recyclables into our operations facility at 1560 Eldridge Avenue, in Twin Falls. We provide drop boxes for various items.
 
Q. Can I Pay My Bill Online?
A. Just click the Online Bill Pay link at the top of the website to establish online account access. We accept Visa or Mastercard payments online.
 
Q. What Is Considered Hazardous Waste?
A. Hazardous waste contaminates our local landfills and our environment if they are placed in with your regular trash. Items considered hazardous may have labels that use words like "danger," "warning," "caution," "caustic," "acid," "flammable," or "poison." Using common sense is usually the best preventative measure. Please see “What Can’t I Put In My Trash” for a general list. If you are still uncertain, please call Western at 208-734-6969 for assistance.
 
Q. What Do I Need To Do Every Week To Have Service?
A. Once you order service from us and your cart(s) are delivered, there are a few easy guidelines to remember:

• If you live close to a regular street, please wheel the cart out to the curb. The cart must have at least three feet on both sides. Please do not place it where it could be obstructed by a vehicle.
• If you live on a private lane, there are two options. If our service truck has a large enough area to service your cart and turn around, we will drive up to get it. If not, the cart will need to be wheeled down to the nearest street or road. Please discuss this with a representative when subscribing to our services.

Please DO:

• Have the handles and wheels of the cart facing your home, not the street itself.
• Have the cart set out the night prior or at least by 7am the morning of your regularly scheduled service day.
• Notify us if your cart becomes damaged or is missing at any time. We do our utmost to pay attention to the condition of your cart.
• Refer any of your neighbors or friends Western for service. We work hard to build strong relationships with our customers. We offer a $10.00 credit to your bill for each person that starts service from your referral.

Please DO NOT:

• Overload your cart. If you occasionally generate more trash than usual, place sealed bags next to the cart. If you are consistently running out of room in your cart, call us to have an additional cart delivered. Have more carts than you need? Let us know and we would be happy to retrieve one for you.
• Misplace, loan to anyone, or remove a cart from your specific service address. The carts are assigned by serial number to your address. If you are moving and wish to continue service at another location, call 208-734-6969 and we will make any needed changes to your account.

Q. What Is Considered Hazardous Waste?
A. Hazardous waste placed in our local landfills contaminated our environment when mixed with your regular trash. Items considered hazardous may have labels that use words like "danger," "warning," "caution," "caustic," "acid," "flammable," or "poison." Using common sense is usually the best preventative measure. If you are still uncertain, please call Western at 208-734-6969 for assistance. Taking a responsible approach to our environment is one of our top priorities.

Q. Do You Offer Business Recycling?
A. Western does provide recycling services for commercial, industrial and construction customers. Please call 208-734-6969 to speak with a recycling specialist about our current programs.

Q. Can I Pay My Bill Online?
A. Just click the Online Bill Pay link at the top of the website. You will need to register as a user by emailing registration@gowesternwaste.com or by calling 208-734-6969 before you can access your account. We accept Visa or Mastercard payments online.
 

Q. Do You Offer Curbside Recycling?
A. Western does not currently provide a curbside recycling program for non-municipal customers using residential services outside of city limits. Customers living within city limits are encouraged to call their city clerk for specific information about services available in your town. We do encourage you to bring your pre-sorted recyclables into our operations facility at 1560 Eldridge Avenue, In Twin Falls. We provide drop boxes for various items.

Q. Do You Offer Business Recycling?
A. Western does provide recycling services for commercial, industrial and construction customers. Please call 208-734-6969 to speak with a recycling specialist about our current programs.